Terms & Conditions
The customer will be deemed to have received, inspected and accepted goods as satisfactory and complete in all respects unless written notice of any alleged damage or shortage is received by Graystone of any goods supplied within 3 days from the date of receipt. Misalignment of some pieces on each sheet must be assumed as an intrinsic characteristic of this product and no claims will be honoured for this reason.
No claim whatsoever will be accepted after installation.
ACCEPTANCE of GOODS/PRIOR to INSTALLATION:
(a) On receiving of your delivery or pickup and prior to installation, use or cutting, you must ensure that the Goods are as what was ordered and suitable for use. We also recommend that you confirm you have sufficient tiles to complete the job. The buyer must check/confirm with the tiler/tradesperson that the material and the layout are correct as requested. Please advise your tiler/tradesperson, that once the tiles are installed, this constitutes as an acceptance of goods.
(b) If there are any issues, you must immediately and no later than 7 days after delivery acceptance, report any issues to Graystone tiles & design studio. If the Buyer fails to give notice within that time, the Goods shall be deemed to be in all respects in accordance with the Order and the Buyer is responsible to accept and pay for same.
(c) Graystone tiles & design Studio will not be responsible for any size or colour variation once the tile has been laid, attached or otherwise incorporated into any real or personal property. It is the Buyer’s responsibility to check for variation or defect prior to installation.
(d) Graystone tiles & design studio provides no guarantee or advice for installation, fixing, grouting or maintenance of the Goods. It is the responsibility of the Buyer to find an experienced tiler and Graystone tiles & design studio is not responsible for the Goods after installation. No Goods are guaranteed against chipping, crazing and wearing unless confirmed in writing.
(e) Graystone tiles & design studio are not responsible for damage to your tiles by cleaning products. If unsure what products can be used, please consult us.
(f) Where goods are delivered to any site or as specified by the buyer/builder, the goods are at risk of the buyer, at all times.
**Custom orders or special orders of non-stocked products are final sale and can not be returned or refunded.**
Please read the following terms and conditions of use carefully before using this website. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. Use of the site implies acceptance of these terms and conditions. If you do not agree to these terms and conditions, please do not use this site.
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, Graystone disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Graystone does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Graystone does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
Limitation of Liability
Graystone shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Graystone has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a Graystone product is mistakenly listed at an incorrect price, Graystone reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Graystone reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Graystone shall issue a credit to your credit card account in the amount of the incorrect price.