Delivery Overview
When you order from Graystone Tiles, you are purchasing directly from the importer of Natural Stone Products. Most items are stocked at our Tingalpa, Brisbane warehouse and are ready for dispatch.
Estimated delivery timeframes are 7–10 business days, depending on your location.
Delivery Conditions
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All deliveries are curb-side only
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You may be contacted by a third-party freight provider to arrange delivery
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Deliveries to CBD locations, high-rise buildings, or restricted access sites may incur additional charges
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These will be confirmed after your order is processed
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Important on Delivery
Please inspect your order immediately upon delivery.
If any items are:
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damaged
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incorrect
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faulty
You must:
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Take clear photos (preferably in original packaging)
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Email sales@graystonetiles.com.au within 3 days of receiving your order
This is critical to allow us to assess and resolve the issue quickly.