Graystone Tiles & Design Studio ("we," "us," "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase from our website or interact with us in-store or through other channels.
1. What We Collect We may collect the following types of personal information:
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Name, address, phone number, and email address
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Billing and shipping information
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Payment details (processed securely through our third-party payment provider)
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Order history and purchase details
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Any communications or correspondence you have with us (including emails and inquiries)
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Information provided when subscribing to our mailing list or newsletter
2. How We Use Your Information We use your personal information to:
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Process and fulfill orders, including delivery arrangements
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Communicate with you regarding your order, returns, or inquiries
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Send marketing emails and newsletters if you have opted in
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Improve our products, services, and customer experience
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Comply with legal obligations and prevent fraudulent activities
3. Sharing Your Information We do not sell or rent your personal information. We may share your details with trusted third parties only for the purpose of:
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Shipping and delivering your order (third-party freight partners)
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Payment processing (third-party payment gateways)
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Email marketing, if you have subscribed (email platforms)
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Legal compliance or when required by law
4. Data Security We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Payment details are encrypted, and access to your personal data is limited to authorized personnel only.
5. Accessing and Correcting Your Information You have the right to access and update the personal information we hold about you. If you wish to review or correct your information, please contact us at sales@graystonetiles.com.au or call 1300 182 024.
6. Cookies and Website Tracking Our website uses cookies to improve functionality, enhance user experience, and gather analytics on website usage. You can manage your cookie preferences through your browser settings.
7. Marketing Communications If you subscribe to our newsletter or promotional emails, you can opt out at any time by clicking the "unsubscribe" link in the email or by contacting us directly.
8. Third-Party Links Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external sites.
9. Changes to This Policy We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website. We encourage you to review this page periodically to stay informed about how we protect your information.
10. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:
Graystone Tiles & Design Studio
Email: sales@graystonetiles.com.au
Phone: 1300 182 024
This Privacy Policy is governed by the laws of Australia.